Service Level Agreement (SLA)

? • Our DNS Managed Cloudflare Account Connection
• Domain Name Server to point to us. We will manage your DNS e.g. A records and MX records.
• CDN Configuration and DNS Configuration may have down time or technical issues if migrating from an existing website or domain's DNS. We will try and resolve your issues within a timely manner.
• Email Hosting Server Connection: We will connect your email hosting server to your domain name server. We will manage your email hosting server's DNS e.g. MX records.
• DNS and Name Server change can result in 2-4 hour down time on the quicker end, on the end average 24hrs and on the longer end 48-72hrs.
• Web Hosting Server Connection: We will connect your web hosting server to your domain name server. We will manage your web hosting server's DNS e.g. A records.
• We will troubleshoot issues as they arise. Email hosting (emails on the host, in theory should not be affected) as we're not migrating said emails.
• New emails during down time will bounce back to the sender, as failed delivery. Due to the name server and DNS switch.
• We will try and resolve your issues within a timely manner.

? • Our Analytics Managed Account Connection

? • Our Search Console Managed Account Connection

? • We keep a Master Backup Copy

? • Client to enable auto update or Manually perform own updates, we will not be responsible for any issues that may arise from updates.

? • Hidden honeypot Field Box for Vanilla websites
• Google Recaptcha for Wordpress websites, using form7 contact forms.

? • Firewall
• login security

? • This is important for when you run ads especially due to the fact that you are paying for every click.
• Provide us with your Email and we'll auto forward you Reporting on your website uptime.

? • See other plans.

? • GDPR, POPIA, and other legal requirements may require legal professionals and or enhanced cookie and script tools.

? • - We keep a Master Backup Copy (Cloud and Locally)

? • Leased for updates only.
• limited Admin WP Access, no Builder Access during SLA. We will make builder components or post blocks for you at our hourly rates, we will not be responsible for any issues that may arise from updates.

? • Client to enable auto update or Manually perform own updates, we will not be responsible for any issues that may arise from updates.

? • See other plans.

? • We offer technical support. We will not be responsible for any issues that may arise from updates. However, will wil try and help to fix and resolve issues that may arise.

? • Limited to Update Issues

? • We will keep auto update Oxygen Builder and Ecosystem Plugins on. When requested, we will step in to resolve issues if the updates breaks. e.g. rollback, restore backups, research and troubleshoot.

? • At client's request.

? • See other plans.

? • WordPress, Server & Cloudflare logs

• 5 WAF Rules & 3 Page Rule (Adjustments limit)

• Server side, WordFence and cloudflare log analysis and countermeasures, when requested.

• Emergency threat level escalation defense, when requested.

• Wordfence log analysis and countermeasures, when requested.

? •

? •

? •

? • PHP/MySQL/htaccess

? •

? •

? •

? •

? •

? •

? •

? •